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Frequently Asked Questions about Our Transfer Services
Explore the comprehensive Frequently Asked Questions (FAQ) page on taxiairport.uk, dedicated to addressing queries about our transfer services. Delve into essential information covering booking procedures, service details, vehicle options, and more. Whether you’re seeking clarity on our ‘Meet and Greet‘ service or assistance with reservation processes, we’re here to help. Our commitment is to provide you with all the necessary details for a seamless and stress-free travel experience. See our FAQ section to find valuable insights tailored to enhance your journey with taxiairport.uk.
commonly asked questions
For user-friendly assistance, check out our Vehicle & Luggage Calculator tool. Designed to help you select the perfect vehicle size based on passenger count and luggage needs, it’s the go-to resource for commonly asked questions about vehicle sizing.
What size car do I need?
If you’re uncertain about the appropriate vehicle size to book, we highly recommend utilizing our Vehicle & Luggage Calculator tool. This tool is designed to assist you in choosing the ideal vehicle size based on your passenger count and luggage specifications. It can provide guidance whether you’re traveling with items like a pushchair, buggy, golf clubs, bicycles (bikes), larger suitcases, or even just hand luggage.
How do I make a booking?
You can conveniently make your booking using our “Instant Fare Quote” booking engine, or you also have the option to reach out to us via Online Chat or telephone for assistance.
What emails can I expect to receive?
As our valued customer, you can anticipate receiving the following benefits:
| Email Type | Description |
| Welcome Email | Upon joining our clientele, every new customer will receive a welcoming email. This email encompasses commonly asked questions about our company, along with login credentials for our website. |
| Journey Acknowledgment | This email serves as your confirmation for the journey. You will receive one of these emails for each individual trip. |
| Receipt | This is sent out shortly after the payment has been processed. |
| Journey Details and Pick-Up Instructions | Arguably the most critical email we send, this message contains your driver’s contact information and pickup instructions—essentially, all the essential details you require for your travel. You can anticipate receiving this email once your driver is assigned to your journey. |
| Comments from Staff | Occasionally, we might reach out to you via email to gather extra information about a journey using a communication format known as a ‘Comment’. |
How do I find my driver from an airport, port or station?
The pickup instructions will be included in the “Journey Details” email.
What is the 'Meet and Greet' service?
The “Meet and Greet” service involves the driver parking their vehicle and meeting you with a name board at the designated location, such as an Arrivals Hall at an Airport.
Please note that this service is not included as a standard feature in our journeys, but it can be added for an extra fee to cover parking charges.
The name on the name board will match exactly what you’ve provided in the “Head Passenger Full Name” field during booking. If you prefer to keep the passenger’s name private, you can use an alias instead. Just ensure that the passenger is aware of this arrangement so they know what to look for upon arrival.
Will I incur any extra charges if my plane is delayed?
Certainly, we will monitor the progress of your flight while it is in the air.
Is your Company licensed and fully insured?
Yes, our company is licensed and fully insured. Your safety and satisfaction are our top priorities, and we operate in compliance with all necessary regulations and insurance standards.
What do I do if I don't know the postcode?
Please provide the information you have available, and we will make an effort to identify the postcode. Once done, we will promptly send you a quotation via email.
What happens if I haven't received confirmation and my transfer is imminent?
There could be various reasons for this, with the most common being a typo in the email address.
If you encounter this issue, please reach out to our office through Online Chat or call us at 01934 744171. We will swiftly address your booking to ensure a seamless process.
Will you meet us anytime of day or night?
Indeed, since all our bookings are made in advance, we are able to offer a 24-hour service to accommodate your needs.
Can I smoke in the car?
Certainly, here’s a rephrased version: “No, as per UK law, Global Travel Services enforces a rigorous no-smoking policy across all of their vehicles.”
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