Our customer will receive an email with the subject ‘Global Travel Services Journey Acknowledgement’ for the journey(s) you have paid for as per our TERMS & CONDITIONS. You must double-check the information you send us and confirm its accuracy.

Upon the assignment of a driver to your journey, you will receive a ‘Journey Details’ email containing pickup instructions and the driver’s contact number. Please be aware that Global Travel Services will not issue refunds if you fail to bring this email with you.

Please note that Global Travel Services cannot be held accountable for missed flights due to various reasons such as traffic delays, accidents, breakdowns, severe weather conditions, or unforeseen circumstances.

We recommend passengers plan to arrive at the airport at least 2 hours before flight departure to account for potential unforeseen delays en route to or from the airport. Global Travel Services cannot be held responsible for passengers missing their flight if the recommended 2-hour check-in time was not observed.

While you are at liberty to arrange arrival times at the airport less than 2 hours before flight departure, Global Travel Services will not assume responsibility for missed flights stemming from this.

We strongly advise all passengers to secure adequate travel insurance before making a booking.

Any passengers who do not wait for their driver and opt for alternative transportation will not be reimbursed for any costs incurred.

Global Travel Services does not bear responsibility if passenger or luggage requirements exceed the vehicle’s booked capacity. If uncertain about the vehicle’s capacity, please promptly contact our customer services team.

For passenger safety and in compliance with Taxi Licensing regulations, all luggage must be securely placed in the vehicle’s trunk. Please consider this when selecting a vehicle.

Global Travel Services reserves the right to refuse the transport of animals not pre-arranged during booking. All animals must be confined in suitable transport boxes or crates. The company is not liable for costs arising from a failure to comply with these terms.

The driver has discretion over the exact route taken for your journey, and alternative routes may be considered on a case-by-case basis.

Kindly provide us with your arrival times and the day you’ll be entering the UK, not the departing information.

If your flight experiences significant delays, please inform us as soon as possible.

While Global Travel Services predominantly employs its transport, we may engage third-party companies when necessary.

If your initially chosen vehicle is unavailable, Global Travel Services reserves the right to provide an upgraded car type.

Reservations made during certain timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 on December 24th to 23:59 on December 26th, and 18:00 on December 31st to 23:59 on January 1st. Other days may also be affected.

All card payments are securely processed by Opayo / Elavon (formerly Sage Pay). Global Travel Services does not process or retain card details, except for selected metadata provided by Sage Pay (card type, expiry date, etc.). This service employs the latest 3DSv2 security checks for robust customer authentication.

Throughout the payment process, you might have the option to ‘save’ your card for future use. Opayo / Elavon offers this feature, retaining your card details securely on behalf of Global Travel Services until the card expires. Global Travel Services may instruct Opayo / Elavon to delete saved details before card expiry for inactive accounts. Saved cards can still require security details during use. You can remove saved cards anytime from your online account or by contacting us.

Customer-initiated transactions (CIT) on our public website can be ‘repeated’ after security checks. This might involve a different amount than the original payment. As an example, should you decide to include a ‘Meet & Greet’ service after your booking, any additional fees may be charged to the original payment method. You can choose an alternate payment option. Refunds, whether full or partial, can also be applied to the initial payment method for fare reductions or cancellations, with possible fees for cancellations (see ‘Cancellations’ in our ‘Policies’ section).

All passengers are liable for any costs incurred to restore a vehicle to proper condition (repairs or professional cleaning) if passenger-induced damage exceeds reasonable wear and tear.